From Unstructured Customer Feedback to Actionable Insights
AI-powered customer feedback analysis with humans in control
Check out sample boardGet customer insights in minutes, not days
Painboard analyzes all your customer feedback data and empowers your teams with actionable insights. So you can understand the true voice of your customers -- and say goodbye to the days of reading through endless data.
Personalize to your role and business objectives
We believe that thematic analysis is inherently subjective. That's why we've designed Painboard to put users in the driver's seat -- allowing you to interact with the AI-generated results and actively curate a report that makes sense to them, instead of just giving you a few themes to consume passively.
Compare insights across customer segments
With Painboard, you can easily compare themes across different customer segments and/or time spans. For example, to compare "Window installation issues" between a specific location and the whole company, or the data between this and last quarter.
Discover the insights that matter
Painboard not only extracts common themes based on popularity but also allows you to dive into specifics and create themes on demand, instead of just surfacing high-level themes. You can also chat with Painboard to refine the results.
Justin Ruckman
Director of Product & Design, EverCommerce
We were struggling to surface the depth in themes we wanted, while also providing the ability to personalize the results to each user's business and role. Painboard was the only tool that provided for this editorial component, which makes the difference between insights being actionable vs. ignored.